Frequently Asked Questions

Yes, Primex Installation provides comprehensive climate control solutions for both residential homes and commercial businesses. Whether you need a single split unit for an apartment or a complex VRF system for an office building, our technicians are equipped to handle projects of all sizes.

Absolutely. All our technicians are fully certified and undergo regular training to stay updated with the latest HVAC technologies and safety regulations. We adhere strictly to German standards for installation and safety.

We operate throughout the entire Berlin metropolitan area, including districts like Mitte, Charlottenburg, Kreuzberg, Prenzlauer Berg, and surrounding suburbs. If you are unsure if we cover your specific location, please contact us directly.

The timeline depends on the complexity of the system:

• Single Split System: Typically 4 to 6 hours.
• Multi-Split System: Usually 1 to 2 days.
• Commercial Central Air: 3 to 5 days or more depending on ductwork requirements.

We will provide a detailed timeline during the site survey.

In Berlin, installing an air conditioning unit often requires notification to the local authorities, especially for split systems with external condensers. Primex Installation handles all necessary paperwork and regulatory compliance as part of our service package.

Yes, but you typically need permission from your landlord. We offer "tenant-friendly" solutions that minimize structural changes, such as portable units or split systems where piping can be discreetly routed to a balcony without drilling through external walls if possible.

We recommend a professional service at least once a year, preferably before the summer season begins. Regular maintenance includes cleaning filters, checking refrigerant levels, and inspecting electrical components to ensure efficiency and longevity.

Yes, we offer priority repair services for breakdowns. While same-day service is subject to technician availability, we strive to respond to urgent cooling failures as quickly as possible to restore your comfort.

Yes, we provide free, no-obligation quotes for standard installations. A technician will visit your property to assess your cooling needs, measure the space, and recommend the most efficient system for your budget.

We accept cash, bank transfers, and all major credit/debit cards. Payment is typically due upon completion of the installation work.