Privacy Policy
Last updated: January 2026
At Primex Installation, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primexinstallation.com and engage with our air conditioning installation and maintenance services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
1. Information We Collect
We collect information you provide directly to us when you request a quote, schedule a service, or communicate with us. The types of data we may collect include:
- Personal Identification Information: Name, title, company name, address, telephone number, and email address.
- Service Details: Property address, installation requirements, preferred service dates, and specific product preferences.
- Technical Data: IP address, browser type, operating system, and referring website pages.
2. How We Use Your Information
We use the information we collect to communicate with you regarding your service requests, provide quotes, schedule appointments, and improve our services. Specifically, we may use your data to:
- Process your requests for installation, maintenance, or repair services.
- Send you technical notices, updates, security alerts, and support messages.
- Respond to your comments, questions, and customer service requests.
- Improve our website, products, services, and user experience.
3. Legal Basis for Processing
As we operate in a jurisdiction requiring compliance with the General Data Protection Regulation (GDPR), we ensure that all processing of your personal data has a lawful basis. Our legal bases include:
- Contract: To fulfill our obligations under any service contract or quote request you initiate.
- Legitimate Interests: To maintain the security of our business operations and prevent fraud.
- Consent: Where you have explicitly provided consent for us to process your data for specific purposes, such as marketing newsletters.
4. Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without your consent, except as described in this policy. We may share your information with:
- Service Providers: We may employ third-party companies to facilitate our services (e.g., payment processors, scheduling software) who have access to your data solely to perform specific tasks on our behalf.
- Legal Authorities: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats to the physical safety of any person.
- Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, your data held by us will be among the assets transferred.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Under the GDPR, you have specific rights regarding your personal data. You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete data.
- Erasure: Request that we erase your personal data (the "right to be forgotten").
- Restriction: Request that we restrict the processing of your personal data.
- Portability: Request that we transfer the data you have provided us to another organization.
- Objection: Object to our processing of your personal data.
To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days in accordance with legal requirements.
7. Cookies and Tracking
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.
8. Changes to This Privacy Policy
Primex Installation may update this Privacy Policy from time to time. We are committed to keeping your information protected. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Information
If you have any questions about this Privacy Policy, please contact us:
Primex Installation
Hauptstraße 119
Berlin, Germany
Email: [email protected]